The Hilton Phoenix Resort at the Peak Stay Well Information

Yes, we are open and look forward to hosting you soon.

We are excited to announce that River Ranch Water Park is now open!

The following outlets will remain operationally paused: 

• Rodeo Drive Gift Shop
• Hole in the Wall BBQ Joint
• Coyote Camp
• Mini Golf
• Tennis & Basketball Courts

• Our Mobile App can be utilized to check in and out

• Queuing through floor decals and stanchions

• Signage throughout the lobby reminding all guests about physical distancing requirements.

• Front desks will have temporary physical barriers such as Plexiglas installed for added protection

• Hand Sanitizer Dispenser will be available in the lobby

• During check-in, guests are provided COVID-19 information with hotel policies regarding distancing and personal protective equipment.

• Contactless check-out now available via email.

We remain committed to offering you flexible booking and cancellation options. Given these unique circumstances we are making adjustments to booking policies:

• Government Restriction Regions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full cancellation with refunds.

• For reservations made prior to March 12, 2020 – when our new, more flexible reservation policy went into effect:  You may now change or cancel any future reservation, without penalty, as long as you do so at least 24 hours before your scheduled arrival date, but not later than September 30, 2020.  This includes reservations described as “non-cancellable” or Advance Purchase.

• Flexibility for the Future: Any individual reservations booked on and between March 12 and September 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces, with EPA approved cleaning agents. We have modified the placement of furniture to support our Social Distancing protocol and we ask all guests to leave a minimum of 6 feet of distance between one another for their protection and the protection of others. Hand Sanitizer stations are available throughout the property.

We have taken the following steps to maintain the highest level of cleanliness and hygiene:

• Our hotel teams are receiving ongoing briefings and enhanced operating procedures

• We have increased the frequency of cleaning of all public areas (including the lobby, elevators, door handles, public bathrooms, etc.)

• We have increased the deployment of antibacterial hand sanitizers in all public areas.

• Integration of text messaging engagement platforms are available for contactless requests and inquiries.

• In-room housekeeping service will not be provided during your stay for the safety of our employees as well as our guests
• Additional linens, towels and toiletries are available by contact free delivery by contacting the Front Desk.
• Rigorous cleaning and sanitizing protocols will be used to clean guest rooms.
• Decluttering of guestroom and removal of reusable items from guest rooms including, but not limited to coffee service, minibar offerings, iron, ironing board, collateral, pen, paper, and directories.

No, Tocasierra Spa, Salon & Fitness Centre are closed at this time.

Slim Picken's Café is now open.  We are also offering Grab ‘N Go items for purchase in the lobby gift shop.

Our other restaurants remain closed at this time, but you can book our Food For Thought Package and recieve $25 UberEats credits for each night of your stay 

Snacks & beverages for purchase are available at the lobby Gift Shop and at Slim Picken's Café.

Our meetings and events teams will collaborate with planners to reimagine their meetings with new meeting set ups, food service protocols and meeting specific options. 

Yes, we are. Please contact us directly to learn more about the special rate available.